REGULATIONS

WARSZAUER HOTEL

 

§1 SUBJECT OF THE REGULATIONS

 

1. The Regulations define the rules for the provision of services, liability and stay on the hotel premises and are an integral part of the agreement, which is concluded by making a reservation or paying an advance, paying the entire amount due for the stay at the hotel, as well as by signing the registration card, as well as by performing conclusive actions. By performing the above actions, the Guest confirms that he has read the regulations and accepts its terms.

 

2. The Regulations apply to all persons staying on the hotel premises.

 

3. The Regulations are available for inspection at the hotel reception and on the website warszauer.com.

 

§2 HOTEL DAY

 

1. A hotel room is rented for hotel days.

 

2. The hotel day lasts from 3:00 p.m. to 12:00 p.m. the following day.

 

3. The length of the hotel day specified in paragraph 2 may be subject to change depending on the type of room or offer selected by the Guest during the booking and included in the booking confirmation.

 

4. The request to extend the hotel day, i.e. early check-in before 3:00 p.m. or late check-out after 12:00 p.m. should be reported at the stage of making the booking. If such a request was not made at the stage of booking, it should be reported immediately upon arrival at the hotel at the hotel reception. However, the hotel does not guarantee the possibility of extending the hotel day free of charge.

 

5. The hotel reserves the right to refuse to extend the hotel day, in particular in the event of non-compliance with the hotel regulations, failure to make full payment for the previous stay in advance and lack of availability of rooms.

 

6. If the Guest did not specify the length of stay, it is assumed that the room was rented for one day.

 

§3 RESERVATION AND CHECK-IN

 

1. The hotel reserves the right to check in only adults.

 

2. The guest renting the room is obliged to show the receptionist a document with a photo confirming their identity upon check-in for identification purposes, fill in the registration card presented by the receptionist and sign it, and accept the hotel regulations. In addition, upon check-in, the guest is obliged to show a credit card that is their property and make it available to the receptionist for pre-authorization to secure all liabilities related to the stay.

 

3. If the guest refuses to show a document with a photo confirming their identity and a credit card, the hotel may refuse check-in.

 

4. The hotel guest may not lend or transfer the room to other people, even if the period for which they paid the fee for the stay has not expired.

 

5. Persons not registered at the hotel may stay in the Guest's hotel room from 7:00 to 22:00. The Hotel reserves the right to refuse permission for persons not registered at the hotel to stay for the reasons indicated in paragraphs 6 and 7.

 

6. The Hotel may refuse to accept a Guest who has grossly violated the regulations during the previous stay, in particular by causing damage to hotel property or property of Guests, damage to the person of Guests, employee or employees of the hotel or other persons staying at the hotel.

 

7. The Hotel may refuse to accept any other Guest who, in the opinion of the staff, threatens the safety, health, life, order and image of other Guests, employees and the hotel (brand).

 

8. The Guest should report the wish to extend or shorten the stay beyond the period indicated in the reservation to the entity or third party through whom the reservation at the hotel was made.

 

9. If the reservation was made directly at the hotel, the request to extend or shorten the stay beyond the period indicated in the reservation should be reported: − before arrival at the hotel: in writing sent to the hotel's email address (information to the hotel regarding the extension or shortening of the stay should include the Guest's name and surname, date of arrival/departure and reservation number)

 

− after arrival at the hotel: hotel reception.

 

10. The hotel reserves the right to refuse to extend the reservation, in particular in the event of lack of availability of rooms.

 

11. The hotel reserves the right to refuse to shorten the stay indicated in the Guest's reservation, if the Guest's reservation concerns an offer without the possibility of free cancellation or if the request to shorten the stay was made when changes to the reservation were not possible due to the cancellation condition included in the Guest's reservation confirmation.

 

12. In the event of failure to cancel the reservation within the specified period, included in the reservation conditions or in the event of the Guest not arriving at the hotel on the scheduled date, the hotel will charge the Guest for the first hotel day, with the proviso that if the Guest made the reservation without the possibility of free cancellation or if changes to the reservation were not possible due to the cancellation condition, the hotel will charge the Guest for the entire booked stay.

 

13. In the event of the Guest canceling the stay during the hotel day, the hotel will not refund the fee for the given hotel day.

 

14. The hotel reserves the right to charge a deposit of PLN 500 for the entire stay upon check-in to protect against possible damage.

 

15. The deposit can only be paid by pre-authorizing the Guest's card. The pre-authorization on the Guest's card will be released upon check-out after the hotel employee has checked the room condition.

 

16. The Hotel reserves the right to block funds on the card provided by the Guest for the purpose of making a reservation in the amount of the fee for the entire stay, and the Guest hereby authorizes the Hotel's reception representative to collect the Hotel's fee from the card.

 

17. The Hotel reserves the right to charge the Guest's card (also after their departure) for damage caused by them or their visitors or in the event of the Guest's failure to pay for accommodation or other services, to which the Guest agrees. In view of the above, the Guest hereby authorizes the Hotel's representative to collect the Hotel's receivables from the card, in accordance with the valuation of the damage caused or in the amount of the Guest's unpaid payments.

 

18. If the balance on the Guest's account exceeds PLN 10,000, the Guest will be obliged to settle it on a given day, otherwise the Guest's further stay will be impossible.

 

19. In the event of opening an account for catering services during their stay at the hotel, a fiscal receipt will be issued at the hotel reception after payment for the services has been made, at the latest at the time of check-out.

 

20. In order to receive an invoice, the Guest should inform the reception about this fact at the latest at check-out. Information submitted after this time will result in the issuance of an invoice in the Guest's name and surname.

 

21. The Guest consents to the issuance of a VAT invoice without a signature.

 

22. The hotel reception is open from 7 a.m. to 11 p.m.

 

§4 SERVICES AND ADDITIONAL SERVICES

 

1. The hotel provides services in accordance with its category and standard. In the event of any reservations regarding the quality of services, the Guest is requested to report them immediately at the reception desk, which will enable the hotel to react immediately.

 

2. The hotel is obliged to provide the Guests with:

 

- services in accordance with the category and standard of the hotel,

 

- safety of stay, including the security of maintaining the confidentiality of information about the Guest,

 

- professional and courteous service in the scope of all services provided in the hotel

 

- cleaning the room and performing necessary repairs of devices during the Guest's absence, and in his presence only when he expresses such a wish, - a technically efficient room; in the event of faults, the hotel will first attempt to remove them; if the removal of the fault is not possible, the hotel will make every effort to change the room to the extent possible or otherwise reduce the inconvenience.

 

3. Additionally, at the Guest's request, the hotel provides the following services free of charge: − providing information related to the stay and travel,

 

− storing money and valuables in the hotel deposit during the Guest's stay at the hotel, subject to § 6 section 5 of the regulations,

 

− storing the Guest's luggage (the hotel may refuse to accept luggage for storage on dates other than the dates of the Guest's stay and items that do not have the characteristics of personal luggage, as well as non-standard dimensions, including sports equipment), unless absolutely binding legal regulations prohibit this,

 

− access to the Internet on the hotel premises,

 

4. Children under 2 years of age can stay at the hotel free of charge provided that they are staying in a room with an adult guardian and the need for an extra bed for the child has not been reported. The hotel reserves the right to refuse to provide an extra bed due to the size of the rooms and the related safety of the Guests.

 

§5 GUEST LIABILITY

 

1. Minors should be under the constant supervision of their legal guardians on the hotel premises.

 

2. Legal guardians are financially liable for any damage to the equipment and technical devices and the property of other Guests resulting from the actions of minors over whom they are obliged to provide care.

 

3. The hotel guest is fully financially liable for any damage or destruction of the hotel's equipment and technical devices and the property of other Guests resulting from their fault or the fault of people visiting them.

 

4. In the event of a breach of the provisions of the regulations, as well as applicable legal regulations, the hotel has the right to refuse to provide services to the person who violates them. Such a person is obliged to immediately comply with the instructions of the Hotel employee, settle the amount due for the services provided so far, pay for any damage and leave the Hotel.

 

5. Each time a Guest leaves the room, for safety reasons, they should turn off the taps, close the doors and windows.

 

6. Due to fire safety, it is prohibited to use heaters and other similar devices in hotel rooms that are not part of the room equipment.

 

7. The hotel does not allow animals.

 

8. The hotel has a statutory lien on items brought by the Guest to the hotel in the event of a delay in settling payment for the stay or failure to pay for services provided.

 

9. During the period of an epidemic, epidemic threat, state of emergency in Poland or a period in which there are other special legal regulations, during the stay at the hotel, the rules resulting from the applicable legal provisions in this respect must be observed.

 

10. In the event that the Guest has made a false statement when checking in at the hotel about their health condition, the obligation to stay in quarantine or the status of a vaccinated person, the hotel is entitled to shorten the stay of such Guest. In addition, the hotel will have the right to charge the Guest for the costs of disinfection and exclusion of the room from use for a period of 3 hotel days - room quarantine. In the event of the above-mentioned necessity check-out of the Guest, the hotel will be entitled to retain the funds paid for prepaid services.

 

§6 HOTEL LIABILITY

 

1. The hotel is liable for the loss or damage of items brought in by persons using its services to the extent specified in the provisions of the Civil Code. The guest should notify the reception of the occurrence of damage immediately after it is discovered.

 

2. The guest should place all valuables, important documents, money and other items of significant value in the safe.

 

3. The hotel offers the possibility of placing these items in the deposit safe located at the reception free of charge.

 

4. The hotel is liable for the loss or damage of money, securities, valuables or items of scientific or artistic value only if these items have been deposited in the hotel depository at the reception.

 

5. The hotel reserves the right to refuse to accept high-value items, significant amounts of money, items that pose a threat to safety and bulky items that cannot be placed in the depository.

 

§7 RETURN OF LEFT ITEMS

 

1. Personal items left in the hotel room by a departing Guest will be sent to the address indicated by the Guest at his/her expense.

 

2. In accordance with the Civil Code, if the Guest does not receive instructions to return the items left, the hotel will store the above items at the owner's expense for a period of one year, and after this period, the items will become the property of the hotel.

 

3. If it is impossible to call the Guest to collect the item found within 2 years from the date of finding it, the item left behind becomes the property of the finder.

 

4. Claims for compensation for damage resulting from the loss of items brought to the hotel expire after one year from the date the Guest ceases to use the hotel's services.

 

5. The hotel does not store food, medicines or other items that may be destroyed or expire.

 

 

 

 

§8 COMPLAINTS

 

1. Guests have the right to file a complaint if they notice any deficiencies in the quality of the services provided.

 

2. All complaints are accepted by the hotel reception.

 

3. The complaint should be filed immediately after noticing any deficiencies in the standard of the services provided.

 

§9 ADDITIONAL PROVISIONS

 

1. Smoking, tobacco products, electronic cigarettes and tobacco heaters and the like are strictly prohibited in the hotel and its immediate surroundings, except in designated areas designated for this purpose. In the event of a breach of the smoking ban, the hotel has the right to impose a fine of PLN 3,000 on the Guest.

 

2. In the event of a fire alarm being triggered, which results in the intervention of the fire brigade, the hotel will impose a fine of PLN 6,000 on the Guest.

 

3. It is not allowed to store dangerous goods in hotel rooms: weapons and ammunition, flammable, explosive, illuminating and other materials considered dangerous.

 

4. For the comfort of our Guests, rooms are equipped with full-size Diptyque amenities. These products are provided for use during your stay and are not intended for removal. If any full-size bottle (shampoo, conditioner, showe gel or lotion) is missing from the room after departure, a charge of 400 PLN per item will be applied to the Guest’s account.

 

5. It is prohibited to conduct canvassing and mobile sales on the hotel premises.

 

6. The hotel is required to observe quiet hours from 10:00 p.m. to 7:00 a.m.

 

7. It is prohibited to make excessive noise on the hotel premises, emit unpleasant odours

 

and other activities that disturb, harm or disrupt the stay of other hotel Guests.

 

8. Guests are not allowed to make any changes to the hotel rooms and common areas of the hotel, their equipment, apart from minor rearrangements of furniture and equipment that do not affect their functionality and safety of use.

 

9. Hotel guests are not allowed to use devices and objects that may pose a risk of damage to hotel property and other Guests, in particular devices that may cause fire or flooding. It is permissible to use kettles in the hotel room that are part of the equipment of individual rooms and other devices that are part of the equipment of rooms.

 

10. In the event of exceeding the applicable occupancy limit in the Hotel, in accordance with the government regulations in force at the time, the Hotel will be entitled to accept only guests vaccinated against COVID-19.

 

11. Issues related to the processing and protection of personal data are regulated in detail in the privacy policy, the content of which is available at the hotel reception or on the website warszauer.com .

 

12. Any comments regarding the privacy policy should be sent to the email address welcome@warszauer.com or to the address: Hotelier Poland sp. z o. o., 31-057 Kraków, Warszauera 10